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Customer Service
 International Cards Company Implements One of Its Many New Year’s Resolutions
[Amman, Jordan – January 9, 2005] - One of the many New Year’s resolutions made by International Cards Company (ICC) is to orient services toward an increasingly productive manner for assisting customers.
International Cards Company (ICC) celebrated the opening of their new customer service branch on date located at the headquarters building on the Ground Floor in Shmeisani. The inauguration of the customer service branch carries with it a fresh, unique and modern image reflecting the enthusiasm with which ICC is approaching customer service, as well as the company’s regard to the importance of customer service. The office will be fully equipped with qualified and trained staff, as well as information regarding MasterCard and MoneyGram products and services. ICC has decided to give the customers more power in guiding them by allowing a larger inflow of feedback, in order to create more effective long term relationships and provide more productive financial services. The Deputy General Manager of ICC, Mr. Khalil Alami said, "The marketplace is dynamic in nature. Through our commitment to excellence and innovation we strive to better understand our clients’ payment needs and tailor our services and products accordingly to provide them with innovative and convenient payment solutions."
The spreading of ICC outlets also includes a branch in Mecca Mall which is fully equipped with applications and qualified staff to offer and explain MasterCard products and services. Information on revolving and charge cards, as well as Internet and prepaid gift cards will be available at the booth. For customers interested in a quick, convenient and guaranteed way to wire money internationally, MoneyGram® services will also be available. The remaining ICC branches are located in Shmeisani, Sweifieh, Amman Ahliyeh University, Al Zaytouneh University, NYIT, Amman Mall and now Mecca Mall. International Cards Company (ICC) is a principal member of MasterCard ® International, which is currently servicing a client base of over 14,000 and a network of 3 reputable banks. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard ® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard ® center in Jordan offering the full line of MasterCard ® products.
Le Royal
International Cards Company Participates in Christmas Tree [Amman, Jordan – December 13, 2004] - In the spirit of Christmas International Cards Company (ICC) participated in the first Christmas Tree Exhibition in Jordan, at the Le Royal Hotel. The exhibition began on December 12 th, 2004 and will last until January 5 th, 2005.
The ICC window display is located on the first floor of the hotel, the display merged the corporate identity with the spirit of Christmas. Information on ICC products and services can be found outside the window display. International Cards Company (ICC) is a principal member of MasterCard ® International, which is currently servicing a client base of over 14,000 and a network of 3 reputable banks. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard ® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard ® center in Jordan offering the full line of MasterCard ® products.
Little League
OFFEX
International Cards Company Sponsors and Participates in OFFEX 2005 [Amman, Jordan – April 12th, 2005] - International Cards Company is a participant and main supporter of this years Offices and Companies Services Exhibition (OFFEX 2005) that is being held at the Grand Hyatt Hotel from April 12 th-14 th, 2005 International Cards Company (ICC) has placed a booth by the entrance of the exhibition hall to display its various financial solution related products, services and applications with well qualified staff to answer all ICC related questions and queries. The Deputy General Manager of ICC, Mr. Khalil Al-Alami said, " Jordan has become an attractive hub for investments, this has resulted in an surge of excitement within the economy and generating excitement within various industries and an increase of conferences and exhibitions. ICC encourages exhibitions of this nature in Jordan that create a productive and effective platform to disseminate information and entice further activity within the economy and industry.” OFFEX has created an effective platform for various esteemed companies not restricted to a single sector, to introduce and display their products and services to the Jordanian market, attendees will be both from the private and public sectors. Mr. Alami later added, “ ICC is a young, innovative and aggressive company that is feeding off the energy the country. ICC continually expands its services and products with no limitations and an open mind.” International Cards Company (ICC) is a principal member of MasterCard ® International. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard ® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard ® center in Jordan offering the full line of MasterCard ® products. In 2004 ICC expanded its product base and services by becoming a Super Agent of MoneyGram ® International for money transfer with the authority to grant membership.
Quiz Night
International Cards Company and Cadbury Hold Ramadan Quiz Night
[Amman, Jordan – October 30, 2004] - An exceptional Ramadan quiz night and sohour was presented by the International Cards Company (ICC) and Cadbury on Thursday, October 28 th , 2004 at the Four Seasons Hotel. The unique and creative selection of questions along with the upbeat Master of Ceremony, DJ Luke Wilkins from Play 99.6 created a fast paced and stimulating overall ambiance. Over 300 attendees participated in the intellectually challenging and appetite satisfying event.
ICC and Cadbury presented the winners of the quiz night with attractive gifts, however the program included a draw between rounds on the tickets and raffle tickets allowing many participants to leave as winners. The appealing and enticing prizes presented over 50 in number and up to JD450 in value. The Deputy General Manager of ICC, Mr. Khalil Al-Alami said, "We believe that the International Cards Company is not limited to the financial sector, but rather can be integrated into the functions of everyday tasks that may seem mundane. This quiz night presented the public with an entertaining and eventful night to share and become more familiar with ICC and Cadbury." In spirit of Ramadan, the International Cards Company has decided to donate its proceedings from the quiz night to Medical Aid for Palestinians (MAP) which supports a wide range of health care projects and health education and training. MAP-Jordan donates medical equipment and supplies and is sponsoring salaries and the running costs of local health institutions.
Mr. Alami added, "By donating the proceeds we have attained from the quiz night to MAP- Jordan we not only seek to provide aid, but also encourage similar donations or other alternative forms of aid to be provided by other companies." International Cards Company (ICC) is a principal member of MasterCard ® International which is currently servicing a client base of over 14,000 and a network of 3 reputable banks. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard® center in Jordan offering the full line of MasterCard® products. In Jordan Cadbury Chocolate is distributed by Interbrands which is one of the leading FMCG distribution companies in the country, a young, passionate and dynamic team of 27 experienced and qualified people is behind the continuous efforts to enhance the image of such an international brand which is imported directly from England.
Xpress
International Cards Company and XPress Launch Joint Student Program
[Amman, Jordan – March 07, 2005] - XPress Telecommunications has merged its current Student Package promotion with International Cards Company's ongoing Student MasterCard Credit Card Initiative. Students who sign up for and are issued with an ICC Student MasterCard from International Cards Company (ICC), will simultaneously obtain an i265 Motorola handset, with a one month subscription free of charge and no activation fee; giving an immediate JD80 saving. Upon signing a one year contract with XPress, students will benefit from a convenient payment plan, and their account will be automatically debited the JD15 monthly fee. The monthly fee gives students unlimited Push To Talk services and fixed reduced monthly rate of JD5 for calls to other networks and landlines. More information about the student package along with application forms, agreement information is available from qualified ICC staff at the campuses of NYIT and AL Zaytouneh University as well as at ICC headquarters in Shmeisani. In commenting on the comprehensive student package, Deputy General Manager of ICC, Khalil Al-Alami said, "We constantly seek opportunities to provide customers with an efficient and hassle-free financial solution. In bringing XPress and its cost effective telephony offers together with MasterCard, we can add real value for students on low budgets. Overall ICC services can be used for almost any type of payment or purchase, whether it entails bills, gifts, retail or online shopping." " With this new offer we are focusing on supporting university students by ensuring that their communication needs are being met as well as providing a solution that is manageable given their low budgets. Now students will be able to talk unlimited for only JD15 per month," said XPress Chief Sales and Marketing Officer, Ashraf Samawi. "Students will now be able to benefit from the Push-to-Talk service with its unique offering of instantaneous talking – all at the push of a button." International Cards Company (ICC) is a principal member of MasterCard ® International, which is currently servicing a significantly large client base and a network of three reputable banks. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard ® Network. ICC’s headquarters is located in Shmeisani and has a vast network which consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard ® center in Jordan offering the full line of MasterCard ® products and is a MoneyGram ® Super Agent. XPress is an integrated wireless communications operator- the first and only licensed digital radio trunking service provider in Jordan. Based on iDEN technology (Integrated Digital Enhanced Network), which was developed by Motorola in 1994, XPress offers radio trunking dispatch services- combining the unique Direct Connect service with the services of ordinary mobile phones (telephone connectivity, SMS, and data transmission). Direct Connect enables subscribers to communicate through one-to-one or one-to-many calls with a push of a single button, similar to the currently used “Walkie-Talkie” systems.
ICC/ValuePlus Card International Cards Company and ValuePlus Offer an Instant Discount MasterCard Credit Card for the First Time in Jordan.
[Amman, Jordan – July 2005] - A leading financial solutions company and local MasterCard trend setter, International Cards Company (ICC) joins effort with ValuePlus to offer cardholders an additional advantage of receiving instant discounts while continuing to make payments through installments. ICC/ValuePlus MasterCard cardholders have the convenience of a revolving credit card while obtaining instant and various discounts ranging from 10% to 50% on products and services from a select variety of outlets including restaurants, pubs, health clubs, car rentals, travel agents, gift shops, flower shops, men’s and women’s apparel, hotels, and even wedding services, just to mention a few.
The Deputy General Manager of ICC, Mr. Khalil Al-Alami said, "The ICC/ValuePlus product is the first of it’s kind in Jordan. It saves our cardholders’ money by providing instant discounts with a convenient payment method, all in a single card. We assess the need of our customer base and provide products and services accordingly.” Mr. Alami added, “It is not a prolonged process of accumulating points over a period of time and numerous purchases, then determining where to redeem your points. ICC/ValuePlus cardholders get discounts and reap the fruits of being a loyal customer on the spot.” International Cards Company (ICC) is a principal member of MasterCard® International. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard® center in Jordan offering the full line of MasterCard® products. In 2004 ICC expanded its product base and services by becoming a Super Agent of MoneyGram® International for money transfer with the authority to grant membership.
Together Wherever
International Cards Company launches Together Wherever 2005 Promotion in Jordan.
[Amman, Jordan – August 14th, 2005] - International Cards Company (ICC) introduces the Together Wherever 2005 promotion in Jordan. The promotion to win a travel package for the whole family commenced at the end of June 2005 and will continue till September 30, 2005. The prize is a travel package for the entire family which consist of 5 airline tickets and 2 double rooms, plus a kite. Those eligible to win are ICC MasterCard holders, new MasterCard applicants and those carrying a MasterCard from an ICC affiliate bank (Jordan Kuwait Bank, Export Finance Bank and Egyptian Arab Land Bank). To qualify for entering the draw MasterCard cardholder must simply use their MasterCard to purchase anything, anytime and anywhere between June 7th till September 30th, 2005. This will automatically enter the cardholder in the draw to win JD 14,150++ for a family trip anywhere in the world. Chances to win are increased the more frequently the MasterCard card is used and chances are doubled when the card is used internationally. The Deputy General Manager of ICC, Mr. Khalil Al-Alami said, "ICC has been experiencing an active summer and always finds exciting new ways to reward cardholders. In addition to our current 2005 Dubai Summer Surprise promotion we felt a need to offer our cardholders a higher chance of winning. Therefore offering the Together Wherever 2005 promotion not only for two to travel to a select location but rather for the entire family to enjoy anywhere in the world.” International Cards Company (ICC) is a principal member of MasterCard® International. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard® center in Jordan offering the full line of MasterCard® products. No card is accepted more than MasterCard with over 24 million acceptance locations worldwide. In 2004 ICC expanded its product base and services by becoming a Super Agent of MoneyGram® International for money transfer with the authority to grant membership.
Diners Club
International Cards Company Point of Sale machines now accept Diners Club Cards. [Amman, Jordan – September 28th, 2005] - A leading financial solutions company and local MasterCard trend setter, International Cards Company (ICC) are the only current MasterCard Acquirer’s that accept Diner’s Club Cards in Jordan.
MasterCard International and Diners Club established a groundbreaking alliance to provide enhanced global acceptance for Diners Club North American Card members. Recently issued Diners Club cards have been redesigned to include the MasterCard account number, MasterCard mark and Hologram. Thus the recently issued Diners Club card from North America (U.S. and Canada) will be processed and function as MasterCard cards on ICC Point of Sale machines throughout Jordan. The Diners Club cards will continue to offer cardholders the same features and benefits as before such as the ward-winning Club Rewards Program. The Deputy General Manager of ICC, Mr. Khalil Al-Alami said, "We at ICC are very excited to continue our trendsetting role in the industry, by being the first to provide convenience to Diners Club card members and the added value to our merchant. Local merchants gain a larger high-spending customer base, while Diners Club card members are able to purchase Jordanian products and services with greater ease and convenience. We are one step closer to globalizing Jordan in the financial sector.” International Cards Company (ICC) is a principal member of MasterCard® International. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard® center in Jordan offering the full line of MasterCard® products. No card is accepted more than MasterCard with over 24 million acceptance locations worldwide. In 2004 ICC expanded its product base and services by becoming a Super Agent of MoneyGram® International for money transfer with the authority to grant membership.
POS 24 Hours
International Cards Company make Point of Sale payments in 24 hours. [Amman, Jordan – October 1st, 2005] - International Cards Company (ICC) is the first and only MasterCard Acquirer in Jordan that now makes point of sale (POS) payments to merchants within 24 hours.
With more than 80% of the MasterCard acquiring market share, ICC has decided to raise the standards of service by providing merchants with their POS payment within 24 hours from the settlement, in addition to the current payment delivery service and the ability to transfer payments to any bank within the kingdom. ICC has been in the acquiring business since mid 2001. The ICC Point of Sale (POS service) will accept all MasterCard®, MasterCard® Electronic and recently Diners Club cards. Merchants are offered high international standard services, various value added features to the service, competitive discount rates and now the fastest payment and collection time in the region. Mr. Alami Added, “One of our aims is to maintain a hassle free environment and process for all our merchants. ICC will continue to find new ways to provide merchants and cardholders with the most efficient methods to maintain productivity levels.” International Cards Company (ICC) is a principal member of MasterCard® International. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard® center in Jordan offering the full line of MasterCard® products. No card is accepted more than MasterCard with over 24 million acceptance locations worldwide. In 2004 ICC expanded its product base and services by becoming a Super Agent of MoneyGram® International for money transfer with the authority to grant membership.
DSS Winner
International Cards Company Announces Winner of Dubai Summer Surprises 2005. [Amman, Jordan – October 30th, 2005] - With summer at an end, International Cards Company (ICC) announces the winner of the Dubai Summer Surprises 2005 promotion. The promotion commenced June 22, 2005 till September 2, 2005.
The prize is a travel package which consists of two airline tickets with Emirates Airline and a three night stay in a five star hotel of the Jumeirah International Group. The prize has been awarded to one of ICC’s merchants, In Touch Mobiles, Dr. Ayman Hadad is the lucky winner. Conditions for a merchant to win included utilizing the ICC point of sale service (POS) for over 30 transactions. With the increased use of the MasterCard or ICC POS the more likely to win the travel package. The Deputy General Manager of ICC, Mr. Khalil Al-Alami said, "We wish Dr. Hadad an enjoyable vacation and encourage more cardholders and merchants to join our network in order to win other prizes and enjoy our boutique customer care.” International Cards Company (ICC) is a principal member of MasterCard® International. The company has expanded rapidly since its establishment in 1999 becoming one of the area’s leading firms in the MasterCard® Network. ICC’s vast network consists of a substantial and diversified client base of individuals and reputable establishments. ICC is the only full service MasterCard® center in Jordan offering the full line of MasterCard® products. No card is accepted more than MasterCard with over 24 million acceptance locations worldwide. In 2004 ICC expanded its product base and services by becoming a Super Agent of MoneyGram® International for money transfer with the authority to grant membership.
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The Deputy General Manager of ICC, Mr. Khalil Al-Alami said, “The adaptation to a 24 hour clearing procedure is a reaction to the market and merchant needs. Jordan is a rapidly progressing country and the financial sector must maintain and adapt it’s services accordingly.”